Privacy Policy & Data Safety

Effective Date: November 6, 2026  |  Last Updated: November 6, 2026

1. Who We Are (Data Controller)

This Privacy Policy governs the software applications, utilities, and developer services provided by Cenote Softworks ("we," "our," or "us"). We operate as an independent software development studio producing mobile and desktop client applications distributed through platforms such as the Google Play Store.

If you have any questions regarding this policy or our data practices, you may reach our Data Protection & Compliance team directly at cenotesoftworks@gmail.com.

2. Core Architectural Philosophy: Local-First & Safe by Design

Traditional software frequently funnels user logs, telemetry, and input content to remote cloud servers. Cenote Softworks adheres to a client-side containment standard:

• No Remote Tracking: We do not track individual user identity across other apps or websites.
• No Advertising SDKs: We do not embed ad-network trackers, programmatic behavioral pixels, or data-harvesting analytical SDKs.
• No Profiling: We do not construct demographic, behavioral, or consumer profiles.
• Zero-Knowledge Storage: When our applications store your data (e.g., custom recipes, personal notes, task lists), that data is written directly to your device's isolated application sandbox and remains entirely under your hardware encryption controls.

3. Information We Collect and Process

A. Data Handled Within Applications

Our applications perform functional computational tasks entirely within your device:

• User-Generated Content & Media: Content you import or create within our applications (such as culinary recipes in MiseEnPlace or caregiver transcripts in CareSync Companion) resides exclusively in local device storage. We have no access to this content.
• Diagnostics & Crash Logs: In the event of an unhandled software crash, platform-level crash logs may be collected through the Google Play Console crash diagnostics framework only if you have consented to Android OS diagnostics in your system settings. These reports are strictly aggregated, anonymous, and contain no personally identifiable content.

B. Information You Voluntarily Provide (Direct Communication)

When you email our support intake at cenotesoftworks@gmail.com, we receive your email address, sender name, and the text of your message. We utilize this information exclusively to:

• Diagnose reported technical bugs, crashes, or software feedback;
• Verify software licensing or internal testing participation;
• Respond directly to your support inquiries.

Support inquiries are archived solely for resolution history and are never sold, rented, or distributed to commercial third parties.

4. Device Permissions & Hardware System Calls

In accordance with Google Play Developer Policies, all device permissions requested by Cenote Softworks apps are strictly bounded by runtime necessity and on-device execution:

• Camera Access (e.g., in MiseEnPlace): Used exclusively to perform local Optical Character Recognition (OCR) for scanning physical recipe cards or ingredient lists. Camera frames are processed in-memory on your device; images or video streams are never transmitted to any external server.
• Audio / Microphone Access (e.g., in CareSync Companion): Used exclusively to facilitate real-time, on-device audio transcription for caregiving voice journals. Audio files and speech streams are processed within the local sandbox and are never uploaded to remote cloud APIs.
• Storage / Media Access: Used exclusively to allow users to export personal backups, save formatted reports, or import user-selected document files.

You retain full control over these permissions through your Android system settings at Settings > Apps > [App Name] > Permissions and may revoke them at any time.

5. Third-Party Services and Data Transfers

Cenote Softworks does not integrate third-party data broker services, advertising platforms, or commercial analytics. The only external services involved in the delivery of our apps are:

• Google Play Services: Core application delivery, official updates, and Google Play licensing verification under Google's standard Privacy Policy and Terms of Service.

6. European Economic Area (EEA) & UK User Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR) and UK Data Protection Act, users in the European Economic Area and United Kingdom have specific rights regarding their personal information:

• Legal Basis: Because our applications store data locally and we collect personal information only when you initiate direct support contact, our processing is based on Legitimate Interests (responding to technical support requests) and Performance of a Contract (delivering requested software functionality).
• Rights of Access, Rectification, and Erasure: You hold full physical custody of your app data. You may delete all application data at any time through Android's application management menu, or uninstall the app to eliminate all locally stored artifacts. For any email correspondence, you may contact cenotesoftworks@gmail.com to request immediate deletion of your communication logs.
• Data Portability: Where applicable, our tools support standard open data export formats (e.g., plain text, JSON, or CSV) generated locally.

7. California Consumer Privacy Disclosures (CCPA / CPRA)

For California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• No Sale or Sharing of Personal Information: Cenote Softworks has not sold, shared, or rented any personal information to third parties in the preceding 12 months, and will never do so.
• No Sensitive Personal Information Misuse: We do not collect or process sensitive personal information for the purpose of inferring consumer characteristics.
• Consumer Rights: California residents have the right to request information regarding data practices, request deletion of support records, and will not face discrimination or diminished service quality for exercising their privacy rights.

8. Children's Privacy (COPPA Compliance)

Our applications and websites are not designed for or targeted at children under the age of 13 (or under 16 in the European Union). We do not knowingly collect, request, or solicit personal data from children. If you believe a child has provided us with personal contact information, please notify us at cenotesoftworks@gmail.com, and we will promptly purge the information from our records.

9. Data Retention and Security Controls

Because Cenote Softworks does not operate central cloud databases for user content, your data lifecycle is governed entirely by you. Locally stored files benefit from Android's hardware-backed cryptographic keystores and sandboxing protections.

For direct support inquiries, email communications are retained only as long as necessary to address technical troubleshooting and are purged in accordance with standard internal maintenance cycles.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect additions to our software catalog, operating system API updates, or evolving regulatory requirements. Any updates will be posted to this URL with an updated "Last Updated" timestamp. We encourage you to review this page periodically.

11. Developer Contact & Verification Details

To exercise your legal privacy rights, report security concerns, or submit developer compliance inquiries for app store validation, please contact us: